General Terms of Sale

These General Terms of Sale govern all purchases made via the Dynabrade USA eShop (“the
Website”). By placing an order you agree to abide by these terms.

The eShop is available to individuals and businesses residing in the United States. Customers outside of supported regions should use the wishlist feature for a personalized offer from Customer Service.

We strive to ensure that all product descriptions, images, and pricing are accurate and up to date. However, Dynabrade reserves the right to correct any errors and to modify or update product information without prior notice.

• Orders are placed via the Website’s shopping cart.
• An order confirmation will be sent by email once the transaction is completed.
• Orders are subject to acceptance and availability.

• All prices are listed in USD and exclude applicable sales tax and shipping costs.
• Taxes will be calculated based on the shipping address provided at checkout.

There is no minimum order value; however, shipping fees may apply to your orders.

We accept secure online payments via major credit cards and other payment methods as displayed during checkout. Full payment is required at the time of order placement.

• Orders are shipped to addresses within the United States.
• Shipping times may vary based on destination and product availability.
• Delivery delays do not entitle the customer to compensation or cancellation of the order.

• Returns must be requested within 14 days of receipt of goods.
• Products must be returned in unused and resalable condition, in original packaging.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Refunds will be issued once returned items are received and inspected.

Dynabrade products are covered under standard manufacturer warranties, the terms of which vary by product. Please refer to product-specific documentation or contact Customer Service for warranty claims.

Dynabrade is not liable for indirect, incidental, or consequential damages arising from the use or misuse of products sold via the eShop.

Dynabrade shall not be liable for delays or failure in performance due to events beyond its reasonable control, including but not limited to natural disasters, transportation disruptions, labor strikes, or regulatory changes.

These terms are governed by the laws of the State of New York, USA. Any disputes arising from orders placed via the eShop shall be subject to the exclusive jurisdiction of the courts in that state.

For questions regarding your order or these terms, please contact:

Email : customerservice@dynabrade.com
Phone: 1-800-828-7333.